Support

Account & Billing

How do I create an account?

Download any Rifid app from the App Store or Google Play. You can create an account directly in the app using your email address.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover) through Stripe, our secure payment processor.

Can I cancel my subscription?

Yes, you can cancel anytime from your account settings. You'll retain access until the end of your current billing period.

Do you offer refunds?

We offer a 30-day money-back guarantee for first-time subscribers. Contact support@rifid.co to request a refund.

Privacy & Security

Do you sell my data?

Never. We never sell, rent, or trade your personal information. Read our Privacy Policy for details.

Is my data encrypted?

Yes. All data is encrypted in transit (TLS/SSL) and at rest (AES-256). Sensitive features like Rifid Faith journal entries use end-to-end encryption.

Can I delete my account?

Yes, you can delete your account anytime from your account settings or by emailing support. We'll delete your data within 30 days.

Features & Usage

What's the difference between free and premium?

Each app includes core features for free. Premium subscriptions unlock advanced features, unlimited usage, and additional tools. Specific features vary by app.

Can I use Rifid apps offline?

Most features work offline. Your data syncs when you reconnect to the internet.

Can I export my data?

Yes. You can export your data anytime from your account settings in a portable format.

Technical Support

The app isn't working. What should I do?

Try these steps:

1. Close and reopen the app
2. Check for app updates in the App Store/Google Play
3. Restart your device
4. Check your internet connection

Still having issues? Email support@rifid.co with details about the problem.

I forgot my password. How do I reset it?

Use the "Forgot Password" link on the login screen. We'll send a reset link to your email.

What devices are supported?

Rifid apps support iOS 15+ and Android 10+. We recommend using the latest OS version for the best experience.

Company & Mission

What is Rifid?

Rifid creates calm, focused software that respects users. We build privacy-first apps that cut through digital chaos and manipulation.

Why should I trust Rifid?

We're committed to transparency, privacy, and ethical design. We never sell your data, we use clear pricing, and we build tools that serve you—not exploit you.

How can I provide feedback?

We love hearing from users! Email hello@rifid.co with suggestions, feedback, or feature requests.